Welcome to the VAMP FAQs!
We know you might have a few questions, and we’re here to help. Below, you’ll find answers to some of the most common questions about our vintage marketplace. If you don’t see your question here, feel free to reach out to us!

General Questions

Q: What is VAMP?
A: VAMP is a curated multivendor marketplace dedicated to all things vintage, especially men’s fashion. We bring together the best vintage sellers and unique pieces from around the globe, all in one place.

Q: What makes VAMP different from other marketplaces?
A: At VAMP, we’re all about community and authenticity. Our focus is on quality, one-of-a-kind vintage items that tell a story. Plus, we offer a platform that’s easy to use, with tools to help both buyers and sellers have the best experience possible.

Q: How do I create an account?
A: Easy peasy! Just click on the “Sign Up” button at the top of our homepage, enter your details, and you’re in. Welcome to the VAMP family!

Shopping on VAMP

Q: How do I find what I’m looking for?
A: Use our search bar to enter keywords, or browse through our categories and filters to discover hidden gems. Whether you’re after a classic leather jacket or the perfect pair of vintage jeans, we’ve got you covered.

Q: Can I ask the seller questions about an item?
A: Absolutely! Each product page has a “Contact Seller” button. Feel free to ask the seller any questions you have about the item before making a purchase.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods. Rest assured, your payment information is safe with us.

Q: How do I track my order?
A: Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use that number to track your package right to your doorstep.

Selling on VAMP

Q: How can I become a seller on VAMP?
A: We’d love to have you! To become a seller, just click on the “Sell with Us” link, fill out the application, and we’ll get back to you with all the details.

Q: What are the fees for selling on VAMP?
A: We offer competitive commission rates that vary depending on the item category. We’ll provide you with a breakdown of the fees when you sign up as a seller.

Q: How do I list an item for sale?
A: Listing an item is simple! Log into your seller account, click on “Add a Product,” fill in the details, upload some great photos, and you’re all set.

Q: How do I get paid?
A: Payments are processed securely and will be deposited directly into your bank account. You can choose your payout schedule—whether you prefer weekly or monthly.

Orders and Shipping

Q: How long does shipping take?
A: Shipping times vary depending on the seller’s location and the shipping method chosen. Most orders are shipped within 1-3 business days, and delivery typically takes 5-7 business days within the U.S.

Q: What are the shipping costs?
A: Shipping costs are calculated based on the item’s size, weight, and the destination. You’ll see the shipping cost before you complete your purchase.

Q: Do you ship internationally?
A: Yes, many of our sellers offer international shipping. Be sure to check the shipping details on the product page or contact the seller directly for more information.

Returns and Refunds

Q: Can I return an item?
A: Since all sales are final, we don’t offer returns or refunds. Be sure to review the item’s details and ask any questions before purchasing. We’re here to help you make the right choice!

Q: What if I have an issue with my order?
A: If you encounter any issues with your order, contact the seller directly through the “Contact Seller” button on the product page. If you need further assistance, our support team is here to help.

Community and Support

Q: How can I connect with other vintage enthusiasts?
A: Join the conversation on our social media channels, where you can share your finds, ask questions, and connect with other members of the VAMP community.

Q: How do I contact customer support?
A: You can reach us through our Contact Us page, or send us an email at [email protected]. 

We’re here to help with any questions or concerns.